New Surface Earbuds lasted just a few days

Anonymous
2021-12-17T01:13:16+00:00

I have brand new pair of surface earbuds that we just unboxed, but are unfortunately out of warranty. They initially paired and updated the firmware. Since then, the case does light up reflecting that it's charging, and the earbuds are dead. I've tried the reset methods in the online articles, but nothing seems to work. Any suggestions on how to fix? Thanks!

Surface | Surface Earbuds | Other

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  1. Anonymous
    2022-02-03T17:38:14+00:00

    I suggest opening up a support ticket with Microsoft. They're probably still under warranty. Mine were a gift and I hadn't ever used them and unfortunately were past the warranty period and I had no receipt.

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  2. Anonymous
    2022-02-02T16:00:03+00:00

    I have the same issue as HowardGinsburg. Bought the Surface Earbuds in December 2021. My case will not light up when plugged in, no response to holding the button down on the back, earbuds not responsive to taps and are completely dead.

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  3. Anonymous
    2021-12-17T20:37:12+00:00

    Hi HowardGinsburg,

    Thank you for the response and details. I'm sorry to hear that the issue persist. For this case, I suggest contacting our live support for options available and for further assistance. You may contact them through the numbers listed in Global Customer Service phone numbers (microsoft.com). You may also reach them through this page: Contact Us - Microsoft Support and use the details or entries given here: I need to talk to tech support - Microsoft Community.

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  4. Anonymous
    2021-12-17T20:09:34+00:00

    Hi HowardGinsburg,

    I am sorry these still do not work. After some further research, I have not found anyone with the same problem with the Surface Earbuds not Pairing correctly and the LED not working. Please contact Microsoft support and they will further assist you.  https://support.microsoft.com/en-us/contactus/

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  5. Anonymous
    2021-12-17T19:57:45+00:00

    I have tried resetting the earbuds to factory reset. What I have found after leaving it in the case and charging all night is as follows:

    1. No light ever comes on on in the case. However, the earbuds are getting a charge of some sort. If I tap three times on them, they do make a noise.
    2. When I try to pair to an android device, per Step 1, it does recognize the buds are removed from the case. I am never able to complete the pairing no regardless of what I do with the button.
    3. I also tried pairing to a windows laptop, and nothing ever happens.

    -Howard

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