Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-11-14T20:15:14+00:00

    I've tried changing the battery modes and no change in buzzing unfortunately...

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  2. Anonymous
    2020-11-17T01:26:22+00:00

    I agree. Bought mine a couple weeks ago and I fell in love, yet when doing schoolwork I noticed it. It's a real shame and i critique laptops and set high standards for premium devices, for a product that costs $1,000 to this is unacceptable begin with. Microsoft isn't going to do anything, unless it's something as bad as shattering displays. After my first surface laptop go being "defective" (Nope, apparently jittering and screen tearing are "normal behavior" for this type of product!!) and then purchasing an SL3 then returning it and then purchasing a SL Go (which i just recently returned) and finding the screen to be BENT and still have the same behavior as the last SL Go (Oddly it didn't have coil whine) is unacceptable. Safe to say they've lost me forever as a costumer.

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  3. Anonymous
    2020-11-25T07:22:56+00:00

    yes! that's such a shame for Microsoft. i bought my SL3 recently. and the buzzing noise still persist. its so sad. i absolutely love this laptop. but Microsoft needs to find solution to this. 

    please get an update or anything Microsoft.

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  4. Anonymous
    2020-11-25T12:47:37+00:00

    I would like to announce that with the latest update (November) in the Operating System that all concerns seems to have been resolved with my many Surface products .... Hope it stays this way ........

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  5. Anonymous
    2020-11-25T13:04:58+00:00

    Mine too has this extremely annoying buzzing and I think it gets worse. I don't think that Microsoft can do anything about it because it seems a hardware issue (I am not a computer engineer though).

    I also have a creaking sound whenever I pick up the laptop and some said that this is due to the screws of the body being too tight. I could try to remove the rubber feet but if I destroy them, Micro$oft isn't providing replacements.

    If you also think about the reports for the cracked screens and various other problems it doesn't seem that MS put too much time in testing these machines before releasing them and this is unacceptable for a laptop in this price range.

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