Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-07-31T17:00:01+00:00

    I got the exact same problem, I've purchase my surface laptop 3 blue cobalt in replacement of my macbook air ( i regret so much). Since November i got 3 differents devices, and all had the same problem this faint electric noise.

    The support recommends that I send it back for the 4th time.

    Someone does have a unit without this issue ?

    I have a Surface Book 3, Surface Laptop 3 13.5 and Surface Laptop 3 15 all of them have then same problems with the faint electric noise and also the Bluetooth drops out and mouse stops responding. I am Very Disgusted with these Products that I have spent over $5000.00 for.

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  2. Anonymous
    2020-08-02T18:54:52+00:00

    same when i play universe sand box it starts making an electric or static sound

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  3. Anonymous
    2020-08-02T18:57:22+00:00

    the bluetooth always lags

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  4. Anonymous
    2020-08-03T07:36:27+00:00

    Hey guys!

    I'm with you as I faced this issue several times. 

    After 3 replacements, Microsoft told me that they received in the last week of July a batch of Surface Laptop 3 (Total Black in alluminium) not affected by the static buzzing noise. 

    I've done my third replacement then, and so far it seems is working decently, with bluetooth not disappearing every now and then. 

    Hopefully things are fixed by now!

    PB

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  5. Anonymous
    2020-08-03T08:21:26+00:00

    Hey guys!

    I'm with you as I faced this issue several times. 

    After 3 replacements, Microsoft told me that they received in the last week of July a batch of Surface Laptop 3 (Total Black in alluminium) not affected by the static buzzing noise. 

    I've done my third replacement then, and so far it seems is working decently, with bluetooth not disappearing every now and then. 

    Hopefully things are fixed by now!

    PB

    Thanks for letting me know I will contact customer support again and see what they have to say this Time.

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