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Hello,
I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.
It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.
I have updated the computer completely, but the buzzing persisted.
Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?
Edit/Update:
I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
What is the cost to repair whatever the loud buzz is. Do all models of Surface have the buzz? I cannot communicate with patients on zoom because the buzz is too loud. And Microsoft has no response? I had considered buying a new Surface, but apparently there is no assurance it won’t develop the same irritating buzz.
My first device had a faulty touchscreen and I waited almost two weeks for replacement to arrive from Germany. I have now noticed the replacement has this irritating buzzing sound. Working from home so another two week delay is the last thing I need. The Dell would have been the better call based on my experience.
Model is 13.5" i5 128G
Hi guys! I just bought the i5 8GB Surface Laptop 3 (13.5-inch) and I have the same buzzing sound! Did anyone figure out what the problem was?
Hi guys! I just bought the i5 8GB Surface Laptop 3 (13.5-inch) and I have the same buzzing sound! Did anyone figure out what the problem was?
No solution unfortunately and probably not going to have one anytime soon, You can ask for a replacement, however, everyone i know who did it here including myself - the issue still remains.
Thank you for your answer! it is very faint, I just hope it doesn't get louder.
and i do not want it to be something that effects the laptops life expectancy. I had a macbook for 10 yrs, but I wanted a touch screen this time around. Microsoft better not fail me.
