Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-04-03T09:22:07+00:00

    I looked at a few of your posts. 

    As a student i paid so much for this laptop and its doing the same for me as well. The program i am in required the expensive one too 

    i7 512gb and 16gig ram 

    Its making the electric buzzing noise and everytime i plug it in no matter what program or No programs are open at all when its on charge it feels like my laptop is going to go on fire. I get scared and put it on a cold part of my my desk. This shouldn't be the case for a $3000.00 laptop.

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  2. Anonymous
    2020-04-09T08:00:33+00:00

    This buzzing has definitely got worse since using my laptop more for Zoom calls, Netflix and Spotify etc all the time.  Very worrying that we've had zero response from Microsoft.

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  3. Anonymous
    2020-04-15T22:27:40+00:00

    Same problem from Italy.

    MS Laptop 13 i5

    MS assistance suggests me to return my laptop.

    Here we have 2 years warranty so i think i'll wait

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  4. Anonymous
    2020-04-22T06:25:05+00:00

    I have the same issue.

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  5. Anonymous
    2020-04-27T08:42:21+00:00

    Same noise happen on my surface laptop 3 i7 16 GB ram 13.5 inches, what should I do please advise (Thailand)

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