Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-01-28T17:40:15+00:00

    guess im just going to end up returning this laptop and change to a dell xps 2020.. literally has everything more than this laptop can offer now

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  2. Anonymous
    2020-01-22T15:42:31+00:00

    Hey man,

    Thanks for letting me know there is a new driver firmware. I've updated and kept monitoring the issue now. 

    However, besides this issue, there is another issue I found here and it is the way Microsoft Support or whatever authorized support vendor handle the issue. Honestly, this sort of support is even worst than the issue itself. We - customers spend 2000$ not only buying a laptop itself but also putting trust on the company. With 2000$, we have lots of options out there and we can buy any laptop from any brand but we chose Microsoft. What we received is just this annoying issue and a non-sense, lack of responsible support. They just leave us here trying to find an interim workaround which we don't even know whether the workaround could work. So disappointed.

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  3. Anonymous
    2020-01-22T10:12:07+00:00

    https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

    Intel will auto detect and will direct you to the page - Install Driver assistant 

    I checked it myself now and got an update Latest version: x.x.x.7755

    You will need to check this link as you wont be able to install direct

    Please check my notes on how

    https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

    Small tip: you will need to select "\igfx_win10_100.7584\Graphics\igdlh.inf" 

    As the article said selct "“igdlh64.inf”" or “igdlh32.inf” - i did not see 64, 32 - just have the two files with same name igdlh.inf - but one with 600K file size - so use that

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  4. Anonymous
    2020-01-22T04:34:19+00:00

    Hey man, I have no idea which version of intel graphic driver in SL3. The windows itself only mentions Intel Iris Plus. 

    Can send me the link about 7585 driver update?

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  5. Anonymous
    2020-01-22T03:04:06+00:00

    Hi, The Anh, SL3 come with  Intel Iris Plus G7 graphics, Can we install the Intel Graphics Driver (7585) new update. 

    Thansk The Anh.

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