Surface Laptop 3 Faint Buzzing Sound

Thanks for sharing.

Refurbished??? really. How do you know this? Mine arrived in a grey box as well.

Think I will ask Microsoft this. Its not okay. 

Best,

Kristian

Hi everyone!

Just want to share my experience with this device: Surface Laptop 3.

I think I did a record amount of replacements: I was an owner of the 6 laptops. All they had processor Core i7 1065G7. And sure all those processors had buzzing/static sound. My first laptop was delivered in August and today I finally completed this order with a full refund. I had so much communication with 10-12 persons so I can already write a small book about this case. Anyway, here the results I want to share with you.

1. By exchange policy, MS always sends you refurbished devices. This is official information and I got it several times via email. So, if you received a broken device - you shouldn't exchange it, send it back and ask for a refund. So you have a chance to buy a brand new device. But the funniest thing - I think I received the refurbished device from the start. It was in the grey ugly box connected via tape (as all the next refurbished devices). And even more - the last device was not delivered to me for 3 weeks because they didn't have it in the store but online I had a possibility to order it via delivery 2-3 days. So, guys, I think most of you received refurbished devices.
2. MS officially doesn't accept that your devices are buzzing. They will try to exchange it until you will tire (I was lucky and I could get a refund). That's why you don't see the MS answer here. Probably in the Surface Laptop 4, they will use another processor.
3. You will never get this fixed. It is a hardware 'feature' - when the processor goes to the IDLE mode - it buzzing. You can give some work to it or do a register trick (I wrote about it before).

If you need more information about this case or some regedit keys - feel free to contact me.

I learnt a lesson. Never buy Microsoft Hardware products!!!! I had surface pro 4 and then this SL3 and fell so regret about it. So many hardware issues!

Hi guys, 

I've got my Surface laptop 3 replaced three times and seemed to me that this last one was successful as customer support confirmed me that new batch of laptop where produced in July 2020 without this issue.

Unfortunately yesterday the buzzing sound came again. 

It seems very clear to me that Microsoft will not address this issue because they do not know how to fix it as it is a design and engineering issue, which says a lot about their testing procedures before lunching a product on the market. 

I just hope that when the Surface Laptop 4 will be lunched they will give a free replacement to all of us SL3 owners without paying any difference. This would be personally the only way to keep me as customer, otherwise i'll gladly buy other brands next time. 

P.S.

I haven't tried to install the Nexus toolbar as you suggested, i might give it a go, eventhough it is not the best solution.

If you install NeXus dock (third party) the sound will stop. I dont know why and its not the best solution.