Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-04-29T15:06:25+00:00

    Got my surface laptop 3 a week or so ago. It gets ridiculously hot when charging or playing football manager (which is not an intensive game and cheaper laptops can handle it) and makes an annoying popping sound and has a static buzz coming from the right-hand side of the keyboard. The amount of people commenting on this issue without reply from Microsoft is incredibly irritating considering the money these laptops cost.

    for what it's worth: i had the same issues with overheating during my first few weeks with the laptop, but now after a couple months of use it rarely gets hot. the buzzing noise is still there though.

    i just wish microsoft would allow us to update the intel graphics driver. maybe that would help a bit.

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  2. Anonymous
    2020-04-29T15:04:23+00:00

    Got my surface laptop 3 a week or so ago. It gets ridiculously hot when charging or playing football manager (which is not an intensive game and cheaper laptops can handle it) and makes an annoying popping sound and has a static buzz coming from the right-hand side of the keyboard. The amount of people commenting on this issue without reply from Microsoft is incredibly irritating considering the money these laptops cost.

    I agree, this is hugely frustrating. 

    One bizzare thing I’ve noticed about the static buzzing sound coming from the keybord, is that it stops breifly if you plug in a USB mouse and move the cursor. The buzzing noise starts again immediately if you stop moving the mouse?! 

    This is the only intervention that stops the noise in my case... however I doubt anybody wants to continuously wiggle the mouse to stop the noise!!

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  3. Anonymous
    2020-04-29T15:03:38+00:00

    I had the buzzing aswell every time i have had a surface pro or laptop since they first came out i have had problems

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  4. Anonymous
    2020-04-29T14:54:36+00:00

    Got my surface laptop 3 a week or so ago. It gets ridiculously hot when charging or playing football manager (which is not an intensive game and cheaper laptops can handle it) and makes an annoying popping sound and has a static buzz coming from the right-hand side of the keyboard. The amount of people commenting on this issue without reply from Microsoft is incredibly irritating considering the money these laptops cost.

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  5. Anonymous
    2020-04-27T08:42:21+00:00

    Same noise happen on my surface laptop 3 i7 16 GB ram 13.5 inches, what should I do please advise (Thailand)

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