Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-01-22T03:04:06+00:00

    Hi, The Anh, SL3 come with  Intel Iris Plus G7 graphics, Can we install the Intel Graphics Driver (7585) new update. 

    Thansk The Anh.

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  2. Anonymous
    2020-01-16T03:31:26+00:00

    Thanks for posting any solution or workaround here. let me try it tonight and monitor it for a few days. Will get back to you guys with results. Really hope that it can be the fix we all need.

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  3. Anonymous
    2020-01-16T03:20:37+00:00

    Try this.... this is a post from my post about FAN noise and overheating

    Man Huynh user tried and myself - may be a solution, not sure until i fully wait for few days and test

    https://answers.microsoft.com/en-us/surface/forum/surflaptop3-surfperf/surface-laptop-3-overheating-when-charging-and/1b79f64a-b8e5-441f-bf9c-96be2be69d1e?messageId=a2faf523-52bf-4bde-be6a-2b661c5502de

    Hi eagelfox.

    I installed newest Intel Graphics Driver (7584). And now when charging the fan just turn on for 1 minute and completely silence.

    I using this method to install driver.

    https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/

    If this works for you - do say thank you to Man Huynh

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  4. Anonymous
    2020-01-16T03:19:13+00:00

    Try this.... this is a post from my post about FAN noise and overheating

    Man Huynh user tried and myself - may be a solution, not sure until i fully wait for few days and test

    https://answers.microsoft.com/en-us/surface/forum/surflaptop3-surfperf/surface-laptop-3-overheating-when-charging-and/1b79f64a-b8e5-441f-bf9c-96be2be69d1e?messageId=a2faf523-52bf-4bde-be6a-2b661c5502de

    Latest comments:

    Ok worked like a charm after updating Intel Graphics Driver (7584) from Intel 

    The laptop was constantly full fan speed after i connected to my additional screen - battery was low and obviously became a hot pan after i plugged the charger and fan noise did not stop (by now its 3 hours - fans did not stop) 

    I installed the drivers - rebooted - fan noise was there initially for 1 min or 30 sec - and now went quiet (work load, applications, nothing changed - everything is the same) 

    If i stick my ear close to the vents > i can hear the fan noise still but very very faint. I can live with that - good news atleast for now - the heating issue is a lot under control. 

    I am going to wait for few days to test this.

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  5. Anonymous
    2020-01-14T10:44:18+00:00

    Yes, I had the platinum alcantara base model with this issuse.

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