Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2020-01-14T08:45:51+00:00

    I'm praying its not hardware fault. I'm not very confident at this stage a firmware update will fix it. But lets wait and see. It's a good laptop, I already exchanged for the second one but same issue. I hate to return it for a mac or dell.

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  2. Anonymous
    2020-01-14T07:50:21+00:00

    Yeah! I think this issue can fix with a firmware update. The SL3 just get hot when using and charging it at the same time. When Turn off it and charging, it's very cold.

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  3. Anonymous
    2020-01-14T02:44:36+00:00

    Did anyone get hot while charging ?

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  4. Anonymous
    2020-01-14T00:22:40+00:00

    I am experiencing the same issue... however, mine is very annoying despite the environment in which I'm working.

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  5. Anonymous
    2020-01-13T10:24:48+00:00

    Is there anyone know if there is any way to escalate this issue strongly to Microsoft? 

    This thread has more than 3k5 views, 300 users + have been affected. There are other threads reported the same issue as well. What need to do to get it fixed?

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