Surface Laptop 3 Faint Buzzing Sound

Anonymous
2019-10-23T21:50:20+00:00

Hello,

I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

I have updated the computer completely, but the buzzing persisted.

Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

Edit/Update:

I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2021-04-13T14:30:30+00:00

    It’s very unlikely a new Windows build will resolve it, unless it just changes the way power is consumed like the registry entry does. 

    It is related to the Intel Iris graphics chipset and the power draw off it.  I have yet to see someone with an AMD chipset complain about this issue. 

    There are also other side effects from this.  Like external monitors going blurry (what started me on this), a slight buzzing feeling on the metal casing, constant OEM panel event log errors, and more . 

    I personally think it’s an internal hardware issue after all my research and testing. If there was a way to fix it, the problem would have been acknowledged by now. Instead Microsoft will not acknowledge it is happening until legally required to respond. This is to prevent recalls and lost future sales (their $$$ > a few lost customers).

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  2. Anonymous
    2021-03-17T21:11:55+00:00

    What is this ringcentral app? I’m assuming these comments are spam?

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  3. Anonymous
    2021-03-04T16:41:30+00:00

    Me too. Bought mine in Germany (i5, 128 GB, platinum). Just installed Nexus, no more annoying noise. But when I read through the whole thread I have no hope that Microsoft will ever solve this issue.

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  4. Anonymous
    2021-02-26T00:02:33+00:00

    Hello,

    I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint  buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.

    It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.

    I have updated the computer completely, but the buzzing persisted.

    Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?

    Edit/Update:

    I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.

    I had the exact same issue, constant buzzing noise in the upper right corner of the keyboard. I managed to get rid of the buzzing noise by downloading the nexus dock but have since returned the laptop as I cannot justify spending £1000 on a laptop where external programmes are needed to be installed to remove Microsoft problems.

    I recommend returning the laptop for a refund if you are having the same problem and look elsewhere for a new laptop. E.g. MacBook M1

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  5. Anonymous
    2021-01-31T06:47:25+00:00

    This sound persists when it is not charging as well.

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