Surface left ear bud not working after update

Anonymous
2020-06-05T17:42:31+00:00

Since the latest update 3.0.0.5, my left surface earbud has not been working. Also, I am only able to connect to my Windows 10 laptop. My Android Samsung Note 9 and Samsung Tab 6 do not recognise the Surface earbuds anymore. Arrrgh.

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2020-10-27T14:39:48+00:00

    UPDATE

    Sent the problem earbuds back and received a new set. I've been using the new set everyday for the last month or so and they work really well. Great sound.

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  2. Anonymous
    2020-10-27T14:33:58+00:00

    I could not agree more. 

    My plan is to return and stick with my Apple AirPods. I tried Microsoft. I tried. Level of support and service was too unacceptable for me to move forward with.

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  3. Anonymous
    2020-10-27T14:26:44+00:00

    They tried to tell me the same. Instead of diagnosing the problem or acknowledging their defect, they are making thousands of us with exactly the same problem spend hours to troubleshoot, find their receipt, mail the stupid headphones back, and wait three weeks for a replacement that probably wont work again. This is not an acceptable solution.

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  4. Anonymous
    2020-10-26T19:08:06+00:00

    Had to send back for replacement.

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  5. Anonymous
    2020-10-26T16:38:45+00:00

    Same issue!

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