Surface left ear bud not working after update

Anonymous
2020-06-05T17:42:31+00:00

Since the latest update 3.0.0.5, my left surface earbud has not been working. Also, I am only able to connect to my Windows 10 laptop. My Android Samsung Note 9 and Samsung Tab 6 do not recognise the Surface earbuds anymore. Arrrgh.

Surface | Surface Earbuds | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

13 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-10-27T14:26:44+00:00

    They tried to tell me the same. Instead of diagnosing the problem or acknowledging their defect, they are making thousands of us with exactly the same problem spend hours to troubleshoot, find their receipt, mail the stupid headphones back, and wait three weeks for a replacement that probably wont work again. This is not an acceptable solution.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-10-27T14:33:58+00:00

    I could not agree more. 

    My plan is to return and stick with my Apple AirPods. I tried Microsoft. I tried. Level of support and service was too unacceptable for me to move forward with.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments
  3. Anonymous
    2020-10-26T19:08:06+00:00

    Had to send back for replacement.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-26T16:38:45+00:00

    Same issue!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-06-09T18:06:48+00:00

    I'm having same issue with my new Surface earbuds left ear not working.  I'll try updating but frustrating to have this on a new product.  The set up was easy.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments