My Surface Laptop Go 2 For some reason doesnt let me use fingerprint recognition, even though it was advertised as having it? Anyone know why?

Anonymous
2024-05-09T01:51:00+00:00

For some reason my Surface Laptop Go 2 doesnt have fingerprint recognition, even though when i came to the store i asked some Microsoft employees and they said it did. Does any one know why it doesnt have it? When i go to settings to activate it, it just says that this option is currently unavailable.

Surface | Surface Go | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2024-05-10T02:08:15+00:00

    Hi William,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'm sorry to hear that you're having trouble with the fingerprint recognition feature on your Surface Laptop Go 2. It's possible that the model you purchased does not have this feature, as not all models of the Surface Laptop Go 2 come with a fingerprint reader.

    Select Surface Laptop Go 2 models have Fingerprint Power Button with One Touch sign-in through Windows Hello (Surface Laptop Go 2 i5/4GB/128GB does not include Fingerprint Power Button). Surface Laptop Go 2 features - Microsoft Support

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments
  2. Anonymous
    2024-05-10T04:33:28+00:00

    Yes thank you. The model I had purchased did not come with fingerprint support. The Microsoft store people assured me that it did, but i dont blame them, they looked like zombies, they were so tired!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2024-05-12T02:02:37+00:00

    Hi William,

    I'm glad I could help clarify that for you. If you have any more questions or need further assistance with your Surface device or any other technology-related inquiries, feel free to ask. I'm here to help!

    To help other customers who may be facing the same issue, please click 'Yes’ underneath the post that had the solution for you. This highlights the information for other customers. Thanks for your cooperation.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

    Was this answer helpful?

    0 comments
  4. Anonymous
    2024-10-11T22:51:06+00:00

    My Surface Go 2 has a fingerprint reader but it stopped working. How can I get it to resume? I tried rebooting. I tried stopping services. Windows Update says I'm up to date.

    Everything else is working.

    Was this answer helpful?

    0 comments