My webcam isn't working. Hardware or software?

Anonymous
2021-07-25T15:00:14+00:00

Good day,

My Surfacebook 2's front webcam is not working lately. When I open the camera app it sends my pc into a bluescreen force restart. When it does not, my front webcam just appears to be black. I tried multiple solutions such as the 20 second shut down, updating the Intel(R) AVStream Camera 2500 and even going into uefi bios to see if the camera was toggled off. My rear-facing camera works though.

I hope you can help me because I need it for online classes.

Regards,

Luke

Surface | Surface Book | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

13 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-07-25T18:22:35+00:00

    Is it happening on the browser Teams or the application? Try the browser Teams and see how it goes.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-07-25T18:16:33+00:00

    Okay so I restarted my laptop and it worked. The webcam works. But it apparently when I gone into Microsoft Teams to check if the camera works there the problem started again. So now I know that it is not a hardware issue. Thank God. But now my suspicions is on MS Teams. I go back into device manager and there are now still three Intel Control Logic drivers.

    Should I try to uninstall the first driver again? But I am afraid it will be repetitive.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-07-25T18:13:57+00:00

    If this answers your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-07-25T18:06:07+00:00

    OHHHHH WAITTT

    I tried it again and deleted the first one, ticked the check box and my webcam WORKS

    I'll try to restart my laptop and see if it stays that way.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-07-25T18:00:18+00:00

    Yes I did. But when i went to delete the other two the check boxes were gone.

    Was this answer helpful?

    0 comments