Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-08-28T00:59:59+00:00 For me it´s the only solution as well, and when this thing works, I love it! but I would not recommend a machine that(in my case) has severe software issues out of the box. Issues reported and proved for months!
They replaced a device that was within warranty period and wich they bricked, well isn't that what they´re suppposed to do???
that's not something they should be praised for, it's their obligation.
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Anonymous
2019-08-31T14:43:38+00:00 Microsoft, do you realize that this is beyond unacceptable?
People have bought this device due to its special capabilities and you have disabled them, not only that you are absolutely silent and not providing any answer?
Is this how you manage customer relationship? Seriously!
I think we should start calling for a class action suit.
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Anonymous
2019-09-01T05:45:13+00:00 Absolutely, I'm definitely up for class action, i have had enough, I get periods where the machine crashes every 15 mins or so, and its been happening for at least 8 weeks now
It's just beyond ludicrous that Microsoft has done nothing about fixing their own hardware and software incompatibility. They have now moved it to deliberately destroying their customer's productivity, 8 weeks is too long.
Anyone ready to get serious, let's work together