Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-08-27T04:04:14+00:00

    I can't imagine that Microsoft will abandon the Surface Book product (though their current response has not been...stellar).  What is likely is that the Surface team is currently tied up getting ready for their next big announcement in October and MS is panicking about all of the other issues with 1903.  The dGPU problem very likely is deeply ingrained within some change they made in the Windows architecture and probably goes beyond a simple driver fix.

    I was lucky enough to roll back to 1803, I would be most unhappy right now if I hadn't since my SB2 is my work machine and not using the dGPU isn't really an option for me.

    One thing to try is to do a factory reset (after backing up, of course) and seeing what version of Windows it reverts back to.  If it's pre-1903, the update block should prevent Windows from downloading it.  Granted it's a huge bummer to have to take the time to re-install everything, but at least you'd be able to use the machine.

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  2. Anonymous
    2019-08-27T10:01:48+00:00

    Well, they've abandoned us power users since the May update bricked our GPU.

    They've said that they are aware of the issue, and we all KNOW it is a software issue and NOT hardware.

    June

    July

    August

    And still waiting.

    This is an UNACCEPTABLE way to treat your customers.

    I'm sure I won't be the only power user here that owns the dGPU edition of the SB2 that can say that I will never recommend the SB range to anyone going forward.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-27T10:12:20+00:00

    Thanks. I've reported this to an internal contact. I don't know if I will get a

    response. I wish someone from Microsoft would post an update about this issue

    with GPU crashes etc.

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