Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-08-27T02:13:26+00:00 welcome to the party, for what I have read in the past few days, hundreds of surface users have this issue for what appears to be months now.
I wouldnt have bought this device if I found about this issue a few weeks ago when I bought my SB2. Truly disrespectful from Microsoft.
return it and get a refund if you can!
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Anonymous
2019-08-27T03:42:16+00:00 well at the time I searched for alternatives, given the price of the SB2, and I could not find one that suited my needs.
I need a relatively powerful laptop because I work with Adobe software AND I need the touchscreen + pen. The SB2 just sounded perfect.
I used to work with a MBP wich is now unusable so i decided to switch to Windows. And I really need a touchscreen now but the MBP + IpadPro combo is definitely not an option.
You reckon Microsoft is never going to solve this ????
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Anonymous
2019-08-27T04:01:01+00:00 well at the time I searched for alternatives, given the price of the SB2, and I could not find one that suited my needs.
I need a relatively powerful laptop because I work with Adobe software AND I need the touchscreen + pen. The SB2 just sounded perfect.
I used to work with a MBP wich is now unusable so i decided to switch to Windows. And I really need a touchscreen now but the MBP + IpadPro combo is definitely not an option.
You reckon Microsoft is never going to solve this ????
There are major issues that are unsolved since last October (almost a year). Dont hold your breath.