Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-25T09:57:00+00:00

    Around the middle of July

    https://www.thurrott.com/windows/windows-10/210447/microsoft-pulls-windows-10-version-1903-for-surface-book-2-models-following-gpu-failure-on-some

    • so the questions are (1) was your Surface running the retail/consumer image or

    a custom/enterprise image and (2) did it update from Windows Update or did you

    go to https://www.microsoft.com/en-us/software-download/windows10 and select

    Update Now (which is NOT blocked).

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  2. Anonymous
    2019-08-25T13:06:41+00:00

    Im sorry but how do I check if I have retail or custom image ? 

    it updated through Windows Update

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-25T13:33:08+00:00

    If you bought your Surface at a Store/online and did not get it through work AND

    did not give it to IT then it is retail. Please run *winver* and post a screen

    shot.

    If you updated through Windows Update, I'd very much like to see a screen shot

    of Update History from Settings showing exactly when 1903 was installed.

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