Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-08-21T13:50:20+00:00 Can we kindly have an ETA for the fix or at least more details on the status of the patch from an official Microsoft answer? We bought this device mainly for work and the Nvidia GTX 1060 GPU is the main feature that justify the premium price of this machine (about 4K€). It's more than 4 month that on Windows 1903 any application that use the dGPU causes random BSOD, with a significant loss of time, work, money and reliability.
This is a very severe issue, it's a software issue caused by a Windows major update delivered to all users on the stable channel without an adeguate testing on the main Microsoft laptop, it affects all the units sold, with installed the latest certified drivers and updates that are delivered via Windows Update, and it's still not fixed after months...
It's disappointing also that the page with Surface Book 2 known issues still minimize the problem by not admitting the severity of the bug, no mentions to the frequent BSOD that happen when an application use the dGPU on all Surface Book 2 device with dGPU, reported by many users on different channels that are spending many of their working hours to debug and test a workaround on their own
Thanks
My Surface info:
- OS: Microsoft Windows 10 Pro
- Version: 1903
- Build: 18362.295
- System SKU: Surface Book 2, 15'', i7-8650U, 16GB, 1TB, rev1793
- SAM: 182.512.137.0
- UEFI: 389.2706.768.0, 04/18/2019
- SMBIOS Version: 3.1
- Intel UHD 620 driver: 25.20.100.6472, 25/12/2018
- Nvidia GTX 1060 driver: 23.21.13.9140, Geforce 391.40, 04/04/2018
- Touch driver: 238.0.1.1
- Wifi driver: 15.68.17013.110
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Anonymous
2019-08-21T14:02:05+00:00 Hi Entegy,
For all Surface Book 2's with a dedicated GPU, we have a specific image that runs off a developer image for Microsoft Dynamics 365 Business Central. As Microsoft is releasing major bi-annual updates, with many smaller updates, we refresh images regularly. We have one available image completed after the May update. As we have a bunch of new grads starting in September, we've had another image that was completed at the beginning of the month. Our technical team has an older image, but that goes back to December 2017.
I could go back to the 2017 image, but unfortunately, as I run software like Xampp, there's a lot of work I will need to re-do, and even more to backup/restore of local sites/DBs. I'll be losing a day or two of productivity easy.
With regards to reverting to an older version, if I go to recovery options, the button "Get started" under "Go back to the previous versions of Windows 10" is disabled with the message: "This option is no longer available because your PC was updated more than 10 days ago".
I could have reverted version. However, I didn't expect Microsoft to take so long to fix this issue. I thought it might be a few days, or a couple of weeks at most, not nearly four months.
Another reason I guess to make sure the SB3 has thunderbolt. At least then, we could stick on an eGPU.
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Anonymous
2019-08-21T14:10:42+00:00 However, I didn't expect Microsoft to take so long to fix this issue. I thought it might be a few days, or a couple of weeks at most, not nearly four months.
HAHAHAHAHAHAHA
If you look at Microsoft's history with the SB and SB2, pretty much every major issue has taken them 6-12 months to acknowledge and resolve. A few days or couple of weeks LOL. Four months would be one of their speedier fixes if it is indeed fixed within that time frame.