Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-06-02T05:23:08+00:00 the same happens with me too. gpu disappears after some time and my software gets crashed because of that so I need a fix for this as fast as possible.
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Anonymous
2019-06-02T05:30:28+00:00 Nvidia 1060 on surface book 2 15'' disappears after some time while using software like photoshop or any adobe software which need graphic proccesor. and my software gets crashed because of that so I need a fix for this as fast as possible i have a work tommoro...... i just got an update(1903) yesterday and all this happens so need a fix.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-06-02T14:19:54+00:00 Just want to check - you folks with 1903, can you go to https://www.microsoft.com/en-us/download/details.aspx?id=56261 and download SurfaceBook2_Win10_18362_1901809_0.msi
Then go into device manager and uninstall the Nvidia driver and answer YES to deleting. Do not reboot yet. Run the MSI you downloaded above and THEN reboot.
Do you still have this issue after doing the above or not?