Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

Was this answer helpful?

5 people found this answer helpful.
0 comments

496 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-07-10T14:38:38+00:00

    Rom,
    there are UMPTEEN other threads with this issue of the GPU disappearing under
    load after installing 1903. In.EVERY.SINGLE.CASE going back to the prior build
    of Windows fixes this issue. Sadly, for those beyond the 10 day go back, the
    only solution seems to be to reimage. Why can't you collect all the threads on
    this issue and merge together since the trending is so blindingly obvious? What
    s engineering doing to fix this and when will there be a fix?  Here are some
    examples:
      - 
    https://answers.microsoft.com/en-us/Surface/forum/x/y/57233544-e262-45bb-a6a6-0d04197b7498
    https://answers.microsoft.com/en-us/Surface/forum/x/y/01bd58a4-1452-4b16-975f-460bf9cedbb7
    https://answers.microsoft.com/en-us/Surface/forum/x/y/ce4790d5-88c6-4fd6-9ea6-a424e12174e4
    https://answers.microsoft.com/en-us/Surface/forum/x/y/aae76f88-27bb-4ceb-ac56-d2918142ea83
    https://answers.microsoft.com/en-us/Surface/forum/x/y/595509fa-9176-4e76-aaeb-7718723500d3
    https://answers.microsoft.com/en-us/Surface/forum/x/y/6a044eaf-ec05-4117-9620-d99ab696b92a

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-10T21:31:24+00:00

    Thank you for your feedback and the information you’ve shared. We understand the concern and are currently investigating.

    Please stay tuned and continue to check for Surface and Windows Updates to ensure your device has the most current firmware and software available.

    Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

    Thanks,

    Eddy.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-07-10T21:42:24+00:00

    I made all steps you recommend and no successful.

    I tried everything along many, many days.....nothing. 

    Where are Microsoft?, everybody is with the same issue !!!!!

    Is it possible to return the product and get the money back due this non solved problem?, I am starting to think Microsoft is not capable to solve it !!!

    I had a lot of computers and nothing like it ever happened to me, an update that leaves your computer useless for months !!!, crazy

    Was this answer helpful?

    0 comments