Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-06-20T09:50:16+00:00

    can you provide step by step how to recreate the issue? that is all engineering

    will look at.

    1. Power on Surface Book 2
    2. Open any 3D/graphics intensive program. I recommend 3D Studio Max as I have 100% repo rate with this.
    3. Interact with viewports. Hardware disconnection sound will play.

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  2. Anonymous
    2019-06-20T10:12:03+00:00

    Reproducing this issue is simple: 

    HW: Surface Book 2, 15", Core i7-8650U with Intel UHD 620 and GTX 1050

    Software: Windows 10 1903, Build 18362.175

    All latests official MS drivers (Firmware, etc.)

    Intel GPU driver version: 25.20.100.6472

    nvidia Driver version: 26.21.14.3097 (hotfix for 1903),

    Same behavior with any driver version, including the latest official driver released by MS. Clean reinstall of drivers did not change the issue.

    1.) Boot PC and make sure you are in a power mode (e.g. High Performance) that will lead to the dGPU being used.

    2.) Use Device Manager and make sure dGPU is shown in graphics adapters list. If not, click detect new or changed HW to make it show up.

    3.) Start any GPU-heavy software (game, Photoshop, Premiere Pro, Illustrator, etc.). The HW disconnect sound is played and the application will crash. The dGPU disappeared in the device manager.

    In my case, any attempt to encode a video in Premiere Pro with HW acceleration will instantly disconnect the dGPU every single time, in the moment when the encoding starts. The same is true if I start Lightroom Classic or Adobe Illustrator.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-06-20T10:52:29+00:00

    I've emailed an internal contact with your and Dan's steps.

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