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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-12-09T19:01:50+00:00 I just enrolled hoping for some luck here and nothing after the update (now running Win 10 19037.1)... Nvidia GPU driver is still 4/4/2018 v23.21.13.9140.
Previously I was getting a blue screen perhaps once a day (ever since upgrade to 1903, which I realized too late to back it out). We'll see if this changes anything.
I have noticed that most of my blue screen issues (or just black screen complete lock ups) tend to occur when I am docking/un-docking from the hub, or shortly thereafter.
thank you for the info.
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Anonymous
2019-12-11T14:02:01+00:00 Well, on 1909 for the first time the gpu wasnt being detected...
Them what I did was after reconnecting the parts, remove the driver of nvidia on device manager (uninstall option), download the driver from nvidia website, restart the unit, install it, after another restart disconnecting the parts for 5 seconds and reconnecting
So far no issues.... Curiously, now there is on the task bar, on the part of apps running on background an extra little grey window that tells what apps are running with the GPU, and a green button to click if I want to disconnect it.... I updated the driver several times and this never showed up, only after doing this procedure above
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Anonymous
2019-12-11T14:08:38+00:00 I just enrolled hoping for some luck here and nothing after the update (now running Win 10 19037.1)... Nvidia GPU driver is still 4/4/2018 v23.21.13.9140.
Previously I was getting a blue screen perhaps once a day (ever since upgrade to 1903, which I realized too late to back it out). We'll see if this changes anything.
I have noticed that most of my blue screen issues (or just black screen complete lock ups) tend to occur when I am docking/un-docking from the hub, or shortly thereafter.
Hub = Surface Dock?