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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
Answer accepted by question author
Barb Bowman
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Reputation points MVP
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-10-17T12:55:15+00:00 Well Barb, thank you very much! I might just do that this weekend.
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Anonymous
2019-10-17T17:10:44+00:00 OK I can now confirm that, after reinstalling the NVIDIA adapters, things have finally been stable for the first time in a while for multiple days.
If you update to 1903 and still get disconnects and BSODs, try reinstalling the NVIDIA drivers. I uninstalled via Add/Remove Programs, restarted, did a Windows Update check which reinstalled them, then restarted. At this point it still wasn't detected, so I opened up Device Manager, did a scan for hardware changes, and then found the dGPU in the list, and had it search for drivers, which finally worked.
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Anonymous
2019-10-18T13:46:58+00:00 I have some bad news. I have started doing some testing with the new firmware and am still having BSOD/errors starting the computer. Same exact issue I have had for 12 full months now (since October 2018) and have tried new SB2 hardware, fresh installs of the OS, not installing any extra software, etc. Clearly this is a bug and clearly the new firmware has not solved it.
Symptoms:
I boot up, see the centered windows logo, and then a black screen with a small icon for the touch keyboard lower right. The keyboard is responsive as I can toggle the Fn and Caps keys and see the LED change. I have mini dump and memory dump files ready for Microsoft to analyze.