Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-06-19T07:49:05+00:00

    I used a little software to add Switch Power Plan context menu to Desktop in Windows 10.

    https://winaero.com/blog/add-switch-power-plan-context-menu-to-desktop-in-windows-10/

    That´s the link.

    With that software (that change the register) I can now change into high performance mode again in 1903 update.

    I have also installed the NVIDIA driver version 430.86

    In that version you can select, in energy control mode, the Best Performance option.

    With both things in best performance options it seem works better, I am not 100 % confident, but looks well.

    let me know your experence

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  2. Anonymous
    2019-06-19T10:50:29+00:00

    So, I've reinstalled the update 1903 and have the high performance profile working. I'm not sure what you mean when you say the energy control mode  to best performance? But I tested out one game and it ran and the gpu didn't disconnect/disappear. Now, I'm going to do some more testing, but after I updated to 1903 last time, I hit the update windows again and it downloaded a whole bunch of updates, and I'm wondering whether it is one of those updates that might be causing the issue.

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  3. Anonymous
    2019-06-19T13:34:49+00:00

    yes, that´s the idea, the high performance profile seem to solve the issues in my case also

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