Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-10-09T11:13:52+00:00

    A warning to anyone thinking about downloading an "Insider Build" to run in their primary PC.

    Microsoft is upfront with the possible problems with them.

    Bad software can be uninstalled but bad firmware can potentially destroy your PC.

    Well, it turns out good software can do that too and still have to wait for 6-months to get a fix for our £2499 paperweight.

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  2. Anonymous
    2019-10-09T11:28:41+00:00

    A warning to anyone thinking about downloading an "Insider Build" to run in their primary PC.

    Microsoft is upfront with the possible problems with them.

    Bad software can be uninstalled but bad firmware can potentially destroy your PC.

    Well, it turns out good software can do that too and still have to wait for 6-months to get a fix for our £2499 paperweight.

    It's impossible to know when Microsoft will release a fix. In the meantime a lot of people are having good results Resetting to 1809.

    I just received a new machine from Microsoft, it came with 1809 installed well after 1903 was released. That should tell you something.

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  3. Anonymous
    2019-10-09T12:08:14+00:00

    Thank you for reporting the issue.  A fix for this issue is currently available through our Windows Insider Program.  

    To join the Windows Insider Program go to Settings> Update & Security > Windows Insider Program and click Get **Started.**You will need to provide a Microsoft Account and when prompted choose Release Preview.  Selecting Release Preview will keep you on the current released version of Windows but provide you the latest Surface updates before they are more broadly available.  You can always go to Settings> Update & Security> Windows Insider Program to opt-out of receiving preview updates.  

    This fix will be generally available through Windows Update as soon as it completes our quality testing.

    • Eddy

    updated: 10/07/2019

    Thank you Eddy for this update, but I find it absurd that after months there is no official post with precise technical details. The firmware alone I hope will be followed by an update of the driver that today remains old.

    Bad support for a device that I and many others have bought for our daily work in the office.

    The Surface team should explain the reasons for this strong and inexplicable delay.

    PS: In production I will NEVER enable the Insider version of Windows. I don't understand how it can be suggested as a solution ...

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