Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-06-16T12:34:45+00:00 I've started having the exact same issue for no apparent reason. I'm on the Windows Insider program and am on Version 1903 Build 18362.175.
I've tried the hard reset (holding power+volume), uninstalling the card via device manager, and then reinstalling the latest SurfaceBook2 .msi files and nVidia drivers, and it still persists.
I'm a 3D artist and this is driving me crazy! :(
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Anonymous
2019-06-16T13:08:35+00:00 Actually not only the Adobe software Photoshop and Lightroom(I don't use Ai much so not sure if it crash too, I guess it will.), but also those from Autodesk, I've already seen a report said that the AutoCAD have the same issue since the June update last week. After seen it I have tried the Autodesk 3Dsmax, without doubt, it happened. Just after I opened it, the detach-sound came out again, then the dGPU gone. Well, this didn't happened last version of 1903. In last version it was just Adobe's, but now through update, it wasn't sovled, but actually worse now.
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Anonymous
2019-06-16T13:18:31+00:00 I'm a 3DS Max user and can confirm that the issue is happening to me constantly when I try to use it.
I can go for about 15 minutes sometimes before the disconnection sound comes on and either Max hangs and crashes, the viewports become unresponsive and I need to close via Task Manager, or Windows intself will crash and reboot. :/