Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-10-01T11:58:07+00:00 Hey you are right and that is exactly the official statement I received from MS representatives - roll back to at least 1809 but here is my problem with that.
As a Surface customer we should be able to leverage and enjoy the latest and greatest that comes from MS. The differences between 1903 and 1809 are not huge but still enough to make me want to stick to 1903. There are many small improvements which I enjoy and want to have so here is the question - what are you willing to sacrifice 1. Improvements of the 1903? 2. Your nVidia gpu?
At the end of the day I like many other have paid premium so we can have these devices built by the same company that makes to OS so my assumption is that if something would run smooth and flawless it should be on these devices. The way I see it MS should refund or at least provide some compensation to Surface owners for the inconvenience of choosing between the latest OS or the hardware they paid for.
Providing workarounds and half solutions is something especially when considering the time that passed since discovering the issues. This just tells a story of a company obsessed with making money at the expense of their users by providing half baked, bug ridden products. What is the point of going for all MS if they cant make these two work together and we are the ones suffering.
Like I said before - its pointless to do anything, we have already paid so they dont care about us. They are 2 days from new product launch so guess what they care about now - the new suckers they are hoping to get....
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Anonymous
2019-10-01T12:06:34+00:00 Instead of switching to Apple, I'd instead stick to a non-MS/Apple brand, like Aorus, Lenovo, PCSpecialist or Razer (in that order) who use OEM graphics cards that won't be bricked by the OS.
I've got a desktop and laptop which remain unaffected by any updates in terms of performance/usability/drivers.
You've had it significantly worse than most of us Mysteryyy.
I am gutted for you!
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Anonymous
2019-10-01T12:32:36+00:00 Instead of switching to Apple, I'd instead stick to a non-MS/Apple brand, like Aorus, Lenovo, PCSpecialist or Razer (in that order) who use OEM graphics cards that won't be bricked by the OS.
I've got a desktop and laptop which remain unaffected by any updates in terms of performance/usability/drivers.
You've had it significantly worse than most of us Mysteryyy.
I am gutted for you!
Problem is Windows is riddled with bugs. Its not just a Surface hardware issue. Its an OS/software issue too. Microsoft got rid of their testing team and instead decided to use its customers as beta testers/guinea pigs. Despite all the failed OS launches/upgrades, you think they'd learn and get their testing team back in-place. They are being stubborn. Are we placing bets whether the 19H2 release is going to fail/have major issues? Because it seems every single Windows 10 upgrade including and from 1803 has had significant issues... including some hot fixes / monthly security updates...