Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

Was this answer helpful?

5 people found this answer helpful.
0 comments

496 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-09-16T14:00:41+00:00

    I'd take their word with a pinch of salt. We can only wait. Just as we have been since June.

    With the amount of productivity I lost monetarily, I could have potentially paid for the SB3 with it.

    i havent been waiting since june... had the issue months earlier... did extensive trouble shooting with their escalation team... submitted bug reports, diagnostic data, etc. spent something like 40 hours troubleshooting it... even if the issues did surface in june, thats still over three months ago! for me its been over 6 months of major issues. i cant even use my sb2 docked to a surface dock or it throttles down to .4ghz constantly.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-09-16T21:15:42+00:00

    Just bought SF2 and have the same problem. I just cannot use it this way I wanted, because nvidea 1060 regularly stops working in high-performance app and app is crashing without saving work. Graphic core just doesn't provide enough performance for this software. 

    Is there still no any solution of this problem?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-09-16T21:34:52+00:00

    Just bought SF2 and have the same problem. I just cannot use it this way I wanted, because nvidea 1060 regularly stops working in high-performance app and app is crashing without saving work. Graphic core just doesn't provide enough performance for this software. 

    Is there still no any solution of this problem? 

    Solution is to return it and not buy Microsoft

    Was this answer helpful?

    0 comments