Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-09-15T13:41:26+00:00 It's at the bottom of the Surface Book update history page, where Microsoft still minimize the real issue (no mention to the frequent BSOD etc.).
I don't think they'll provide a fix soon, the latest update to the bug report is 45 days ago, while at the beginning they were updating the status weekly.
The best option at the moment seems to install Nvidia Control Panel and from there, set 'prefer maximum performance' profile in the settings of each app that uses the dGPU. This way you should be able to run the app on Windows 1903 release without BSOD and dGPU disconnections.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-15T13:55:39+00:00 Ah, you are right, I had not checked in a while and 1809 is there.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-09-15T14:02:20+00:00 I do not know how to translate "upcoming release". Right now, 19H2 is the next
release and 20H1 is for next spring and both are being tested.