Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  2. Anonymous
    2019-08-05T06:00:05+00:00

    I was in the same situation for more than two months until last week.

    The only way to solve this problems is rolling back to 1809 windows verion, THE ONLY WAY.

    is incredible how Microsoft is managing this great problem,  really sad.

    Boy, in any case, if you want to solve your situation until a fix is developed by MS roll back to 1809, no other solutions or workarounds works, nothing works, just only roll back !!!

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  3. Anonymous
    2019-08-05T05:12:40+00:00

    Hey, Day by day, 

    I'm looking for some good news but nothing happens, dam Microsoft

    Absolutely, I used to love the Microsoft Surface, but I have been having 1-2 crashes/hour (blue screen, black screen, buzzing screen, all types) for more than 1 month now, with no response from Microsoft. Till now I have been calm, but still no news.

    Microsoft = rubbish deployment testing = pathetic customer service (why did you not test your own operating system on your own hardware? When will you take responsibility for the pain you have caused your users? Why wont you say something you damned cowards

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