Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-08-20T21:07:26+00:00

    Thanks for the reply, Entegy. 

    I tried reverting back to V1809 as soon as I found out that this was an issue, but it was well past the 10 day window allowing the reversion from v1903.

    I ask respectfully, how are you so sure the issue is in software and not in hardware?  I actually own 2 of these devices, and the first one - purchased February last year - had reported device driver loading/starting issues for the GPU when it was first started brand new out-of-the box.  So I can attest that the GPU on that device didn't work initially, which was well before v1903.  It did eventually load and operate normally, although I did wonder why it should have had such a problem straight out of the box.

    It is beginning to appear this discrete 1060 GPU was grafted onto a system with an integral UHD620 display adapter, and that maybe it wasn't such a harmonious union.  Nvidia's website support doesn't address issues with this particular GPU directly, and they appear to have distanced themselves from it.  I've attempted to use their latest driver's nonetheless in the hope that it would fix this GPU issue, but instead it caused a hardware lock error on the tablet.  Only by rolling the driver back to 388.08 did the hardware lock error go away.  So now I'm back at driver 388.08 for the foreseeable future, which isn't doing any good since the GPU drops out of the device driver list anyway.

    So after all that rambling, what to do?  Ask for a refund?  After all, they (Microsoft) broke the thing.

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  2. Anonymous
    2019-08-20T20:59:23+00:00

    The issue is unique to the Surface Book 2, but the delay in any solution from MS to such a sever issue has eroded my trust in currently investing further in their hardware.

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  3. btbt 11,841 Reputation points
    2019-08-20T20:40:24+00:00

    I guess I'm going to have to either return this machine, or maybe see if an exchange for a new one solves the problem?  Maybe the GPU hardware has been updated in recent units?  This particular SB2 is about 2 months old.  Is it possible that the new SB2s have upgraded GPUs?

    I would hate to have to return this machine as it has so many things that I like.  But the GPU issue has caused very severe problems for me and I'm going to have to do something about it very quickly.  I wish someone from the Surface Book development group would respond to this issue directly so that we all could see if Microsoft actually intends to fix the problem -which has gone on since May of this year- or if they intend to abandon it altogether.  At least one way or the other, we'll have an answer with which to act accordingly.

    The issue is in the software. No amount of hardware changes will fix this so doing exchanges will not solve the problem.

    There should have been a block on Windows Update downloading v1903. If it's been under 10 days, you should revert back to v1809 using the button in Settings>Windows Update & Security>Recovery.

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