Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-08-21T14:19:44+00:00

    When the issue is this critical, where you are completely prevented from working, you'd expect them to expedite the process.

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  2. Anonymous
    2019-08-21T14:10:42+00:00

     However, I didn't expect Microsoft to take so long to fix this issue. I thought it might be a few days, or a couple of weeks at most, not nearly four months.

    HAHAHAHAHAHAHA

    If you look at Microsoft's history with the SB and SB2, pretty much every major issue has taken them 6-12 months to acknowledge and resolve. A few days or couple of weeks LOL. Four months would be one of their speedier fixes if it is indeed fixed within that time frame.

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  3. Anonymous
    2019-08-21T14:02:05+00:00

    Hi Entegy,

    For all Surface Book 2's with a dedicated GPU, we have a specific image that runs off a developer image for Microsoft Dynamics 365 Business Central. As Microsoft is releasing major bi-annual updates, with many smaller updates, we refresh images regularly. We have one available image completed after the May update. As we have a bunch of new grads starting in September, we've had another image that was completed at the beginning of the month. Our technical team has an older image, but that goes back to December 2017.

    I could go back to the 2017 image, but unfortunately, as I run software like Xampp, there's a lot of work I will need to re-do, and even more to backup/restore of local sites/DBs. I'll be losing a day or two of productivity easy.

    With regards to reverting to an older version, if I go to recovery options, the button "Get started" under "Go back to the previous versions of Windows 10" is disabled with the message: "This option is no longer available because your PC was updated more than 10 days ago".

    I could have reverted version. However, I didn't expect Microsoft to take so long to fix this issue. I thought it might be a few days, or a couple of weeks at most, not nearly four months.

    Another reason I guess to make sure the SB3 has thunderbolt. At least then, we could stick on an eGPU.

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