Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-11-19T11:18:24+00:00

    LOL. But always welcome.

    thanks so much, mpg666. I might update mine as well then.

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  2. Anonymous
    2019-11-19T10:54:10+00:00

    I use it connected to a Surface dock 90% of the time. Tablet open for cooling, Surface display disabled, power always at max performance. I never use Sleep or Hibernate and rarely shut down. I use a 4K monitor at 60hz and a plasma TV connected to the dock. I also have a Blu-ray writer, a big external drive and speaker system connected to the dock with a USB hub. I don't run a lot of graphic intensive programs but I use the Nvidia GPU for games a fair amount. I have a 1000 Mbps connection so I can move a lot of data or stream HD. 

    The only real problem I have is the connection with dock is sometimes unreliable so I use a USB-C adapter for ethernet. As for detaching the tablet I don't do it very often but it works as it should. I disabled Cortana and One Drive in Group Policy on my first machine, I haven't bothered yet on this one.

    That's probably more than you wanted to know. LOL!

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  3. Anonymous
    2019-11-19T09:49:59+00:00

    Wow. That’s sounds very promising.

    may I ask how do u use it? Do u use it stationed? With surface dock? Or with any extended monitor? Attached and detached regularly?

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