Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-09-06T17:07:40+00:00

    Guys maybe I found on my own a workaround for the GPU disconnections and BSOD on Windows 1903 release. It's 2+ weeks I'm working on my Surface Book 2 without BSOD with this setting, so I share it here hoping it will work for you too. 

    Just to be clear, the following is not a fix, it can be a workaround in case it works. 

    I strongly think that an updated GPU driver with the real fix MUST be released very quickly from Microsoft/Surface team, nVidia doesn't provide support or drivers for devices that are released with Certified GPU drivers, like Surface Book and it's not acceptable that the latest Certified GPU driver is more than 1 year old: many professional softwares that need the dGPU don't work well with such an old driver.

    Here are the steps, I'm using both the nVidia and Intel GPU driver provided by Windows Update:

    1. Install Geforce Experience from nVidia, this will enable a basic version of nVidia Control Panel;
    2. Open nVidia Control Panel, go to 3D Settings > Manage 3D Settings then select the tab Program Settings and from the dropdown menu select the program that makes the GPU crashing;
    3. Scroll down the list of settings and set Power Management Mode to Prefer maximum performance then save;
    4. Repeat the setting for all the programs that trigger GPU disconnection and BSOD;
    5. Run those programs and test for BSOD and disconnections; 

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  2. Anonymous
    2019-09-06T16:26:09+00:00

    So, the main suggestion is to reset my windows 10 which should solve all problems.

    Well, just in case, I made a whole backup to an external drive and resetted my Windows 10 (with keep my files option) two ( 2 !! ) times and the problem persists. Not only that but after the reset my Windows seem to immediately be on the 1903 version. Did anyone experience this problem?

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  3. Anonymous
    2019-09-06T16:08:45+00:00

    Well if anyone has Panos' e-mail address then I will certainly ask him what the timeline is for a fix, and post the answer here.  If nothing else I guess it's worth a try. 

    I believe microsoft senior employees generally follow lastnamefirstinitial (at) microsoft (dot) com

    Perhaps can test by sending a known wrong address, seeing if you get a bounce back, and then sending to what you think might be the correct address (no bounce back might equal success).

    Also I believe there is a new head of devices since Panos was promoted? Might be worth contacting both individuals (and even others on the devices / surface team).

    At this point this is beyond unacceptable.

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