Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-10-01T13:21:04+00:00 We have news!
It looks like they've ditched the Surface Book.
https://www.engadget.com/2019/09/30/surface-pro-laptop-arm-2019/
Its a leak....tomorrow we will see for certain. If I had to guess, they do have a SB3 but may hold on its release because their SB2 has been malfunctioning for months with no fix available and the SB3 may be built upon the same architecture and also have an issue... just conjecture....
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Anonymous
2019-10-01T13:13:47+00:00 We have news!
It looks like they've ditched the Surface Book.
https://www.engadget.com/2019/09/30/surface-pro-laptop-arm-2019/
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Anonymous
2019-10-01T13:10:05+00:00 This thread was marked 'Answered' long ago. I don't know who from Microsoft is actually looking at this unfortunately.
The Feedback Hub (windows-F shortcut) has multiple entries on this issue. If you haven't already, upvote the relevant entries. It is also one of only two remaining issues that are not mitigated or resolved for 1903 on the Windows Health dashboard. (https://aka.ms/WindowsReleaseHealth)
With no communication from Microsoft, even for a large Enterprise customer like the company for which I work, we are left with no choice but consider other vendors and deprioritize our MixedReality and HoloLens development (we need 1903 for MR features and have 2 SB2's dedicated to a project that is was cancelled last week). I am stunned by the silence and lack of attention to this problem. We definitely won't be purchasing Microsoft hardware in the near future.
My concern is, hypothetically they fix the gpu issue, there is no mention of throttling anywhere... it just says the gpu disconnects... throttling down to 400MHz is a major issue. I reproduced it for their advanced tech support teams a dozen times on multiple clean installs and hardware replacements as far back as March/April. Still not acknowledged.