Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-10-09T23:58:27+00:00

      (For those unwilling and/or unable to implement this "pre-release fix" for whatever reason, for the sake of all subscribers to this thread, please keep your irrelevant responses to yourselves, as obviously if you're in that camp then this recommendation wasn't for you, at least not yet).

    Maybe you should appreciate that not everyone is in the same camp as you, this thread is discussing SB2 GPU issues as a whole, and you cannot dictate who participates. Thanks for sharing the screenshot. Our only hope is that MS pushes this fix to PROD ASAP and there are no other bugs introduced along with. I am still very concerned that a Microsoft employee who has directly contacted the team working on the GPU fix states that all issues may not be fixed until next Spring. In addition to the GPU disconnects and throttling there are issues with black screens/boxes and BSOD.

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  2. Anonymous
    2019-10-09T23:02:56+00:00

    Im In the same page as JayJay. But if it helps anyone i will be the test dummy and say i have been working with the the firmware fix and 1909 for the past few days and running 3DSMax , AutoCAD, on a 34 ultrawide Samsung monitor and i have had ZERO issues, the SB2 is running 100%....so to everyones fear and worry, my system is not running as a brick, nor has it been ruined or destroyed, i can happily say its running very solid after these updates....

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  3. Anonymous
    2019-10-09T22:56:10+00:00

    Unfortunately, there have been many replies on this thread that have been just useless noise that don't help anybody, and which create unwanted noise for those of us that are subscribed hereto with the desire to see a "fix" for the reported issues. Such is the nature of public forums.  Irrespective, these are the two current issues as I understand them:

    1. The GPU (the dGPU - GTX 1060, in my case) disconnects from Windows (can be fixed as per the workaround involving installation of the Nvidia driver/control panel and setting it to always use high power); and
    2. The CPU-throttling down to 0.4 GHz when device is under load (for me, this typically happened during video calls on Teams).

    I have experienced both of these issues on my SB2, which I've had since November 2017.

    I am now running the Insider build of Windows, as per Eddy's recommendation, and neither issue has plagued me since I made this change.  (For those unwilling and/or unable to implement this "pre-release fix" for whatever reason, for the sake of all subscribers to this thread, please keep your irrelevant responses to yourselves, as obviously if you're in that camp then this recommendation wasn't for you, at least not yet).

    For those interested, here are my current, working stats (from Start > Settings > Updates & Security > View Update History):

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