Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-03-13T15:16:54+00:00

    so not sure if that's what caused me to get these updates or not?

    Microsoft tests Surface firmware and drivers in the Insiders rings...

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  2. Anonymous
    2020-03-13T15:13:33+00:00

    Hey, folks... so today I received a bunch of updates via Windows Update that included a new Nvidia GPU driver for my Surface Book 2.

    For reference, I'm running Win 10 Pro Version 2004 (OS Build 19041.113). I am subscribed to the slow release cycle of Windows Insider -- although I'm set to opt out at the next major release -- so not sure if that's what caused me to get these updates or not?

    My new Nvidia GPU driver went from the 2018 version to 12/10/2019 26.21.14.3218.

    Too soon to say if this fixes any of the GPU-disappearing issues I've experienced repeatedly, but we'll see I suppose.

    Here's the Windows Update screen capture... although I ended up having to reboot about 3x before everything finished, including the firmware updates.

    https://imgur.com/a/NrLBm8H

    -Mark

    Thank you very much for the update

    Any updates to the Intel driver?

    The Intel driver has bugs too

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  3. Anonymous
    2020-03-13T15:00:22+00:00

    Hey, folks... so today I received a bunch of updates via Windows Update that included a new Nvidia GPU driver for my Surface Book 2.

    For reference, I'm running Win 10 Pro Version 2004 (OS Build 19041.113). I am subscribed to the slow release cycle of Windows Insider -- although I'm set to opt out at the next major release -- so not sure if that's what caused me to get these updates or not?

    My new Nvidia GPU driver went from the 2018 version to 12/10/2019 26.21.14.3218.

    Too soon to say if this fixes any of the GPU-disappearing issues I've experienced repeatedly, but we'll see I suppose.

    Here's the Windows Update screen capture... although I ended up having to reboot about 3x before everything finished, including the firmware updates.

    https://imgur.com/a/NrLBm8H

    -Mark

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