Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-06-12T15:31:41+00:00 I have the exact same problem. Since I updated to 1903 I get BSOD while working in Adobe Illustrator and windows can no longer find my GPU. For some reason I can't roll back to the previous of windows, although it's been less than 10 days since the update.
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Anonymous
2019-06-12T14:41:48+00:00 Ive only had my SB 2 for like 5 days, and I been reading about all these problem with the GPU, and now I am dealing with it, where all of a sudden the GPU just disconnected while I am working on a PS file and a lose everything, like com on man. I literally brought this to make my work flow efficient, if that the case I would have bought another product. I have done everything from all the previous forum and it continues. I am the verge on returning this thing to the store and getting my money back, I just cant believe a product this expensive had so many issues. It would be for some help of a real solutions, right the the GPU is working but as soon as PS opens the just disappears.
Hi yanselherrera,
Thank you for bringing this up to Surface Community. I would like to verify if your current windows version is up to date? We have already provided the latest version of windows which is Windows 1903, you can download the latest version of windows hereWindows 10 May 2019 Update now availableYou may also try downloading the latest drivers and firmware by going to Download drivers and firmware for Surface , you can check which drivers and firmware you need on that link.
- To find out which version and build of Windows you're using, select Start > Settings > System > About , then look under Windows Specifications to find your operating system version and OS build number.(you can also check your current version of windows by clicking Cortana, and type winver on the search box)
- To update your Surface with the latest drivers and firmware from the Download Center, select the .msi file name that matches your Surface model and version of Windows. For example, to update a Surface Book 2 with build 15063 of Windows 10, choose SurfaceBook2_Win10_15063_1702009_2.msi. For a Surface Book 2 with build 16299 of Windows 10, choose SurfaceBook2_Win10_16299_1703009_2.msi.
Issues about NVIDIA GPU missing on Surface Book 2 has already been provided with a solution by installing Windows Update.
- Update 8/1/2018: New drivers are available for Surface Book 2 15” PixelSense™ Display with NVIDIA® GeForce® GTX 1060
- Update 11/28/201 8: New drivers are available for Surface Book 2 13.5” PixelSense™ Display with NVIDIA® GeForce® GTX 1050
Please check for updates by going to Settings > Update & Security > Windows Update. To check some information about the latest update, check the link Surface Book 2 update history.
Please keep us posted....
Best Regards,
Romualdo G.
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Anonymous
2019-06-12T05:42:47+00:00 Ive only had my SB 2 for like 5 days, and I been reading about all these problem with the GPU, and now I am dealing with it, where all of a sudden the GPU just disconnected while I am working on a PS file and a lose everything, like com on man. I literally brought this to make my work flow efficient, if that the case I would have bought another product. I have done everything from all the previous forum and it continues. I am the verge on returning this thing to the store and getting my money back, I just cant believe a product this expensive had so many issues. It would be for some help of a real solutions, right the the GPU is working but as soon as PS opens the just disappears.