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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-06-19T18:37:04+00:00 Just want to check - you folks with 1903, can you go to https://www.microsoft.com/en-us/download/details.aspx?id=56261 and download SurfaceBook2_Win10_18362_1901809_0.msi
Then go into device manager and uninstall the Nvidia driver and answer YES to deleting. Do not reboot yet. Run the MSI you downloaded above and THEN reboot.
Do you still have this issue after doing the above or not?
still have same issue.
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Anonymous
2019-06-19T13:34:49+00:00 yes, that´s the idea, the high performance profile seem to solve the issues in my case also
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Anonymous
2019-06-19T10:50:29+00:00 So, I've reinstalled the update 1903 and have the high performance profile working. I'm not sure what you mean when you say the energy control mode to best performance? But I tested out one game and it ran and the gpu didn't disconnect/disappear. Now, I'm going to do some more testing, but after I updated to 1903 last time, I hit the update windows again and it downloaded a whole bunch of updates, and I'm wondering whether it is one of those updates that might be causing the issue.