Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

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Anonymous

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 MVP Volunteer Moderator

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name	Device Manager Name
Surface – System – 1.75.139.0	Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0	Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0	Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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Anonymous

2019-06-20T21:04:11+00:00

Thanks for forwarding this.

In the meantime, I did the experiment to deactivate the integrated GPU in device manager. Unfortunately, that does not fix the issue. The dGPU still reliably disconnects when I start any software that uses the GPU.

BTW: Here is the entry associated with the dGPU disconnect that is logged in eventvwr:

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

- <System>

<Provider Name="NVIDIA OpenGL Driver" />

<EventID Qualifiers="49152">1</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-06-20T20:51:13.319422100Z" />

<EventRecordID>5273</EventRecordID>

<Channel>Application</Channel>

<Computer>Coruisk</Computer>

<Security />

</System>

- <EventData>

<Data>The GPU has been disconnected and this application may become unresponsive. Error code: 10 (pid=7472 tid=13428 adobe premiere pro.exe 64bit) Visit http://www.nvidia.com/page/support.html for more information.</Data>

</EventData>

</Event>

Let me emphasize that this is not due to the latest nvidia driver, as exactly the same happens with the latest official Surface Book 2 drivers released by MS and distributed via Windows Update.

Also, I happened to get my hands on another Surface Book 2, identical HW like mine, however this one was still on Windows 1809. I installed both the same nvidia Driver as well as Adobe Premiere Pro in the same version. So, it's exactly identical except that it's 1809 vs. 1903. Guess what: the dGPU on this one works like a charm. Definitely an issue with 1903.

And finally, note that the users reporting this issue in this thread are not alone. It is widely reported on the Web since more than three weeks:

https://www.reddit.com/r/Surface/comments/bubmz4/warning_latest_windows_update_1903_reliably/

https://www.reddit.com/r/Windows10/comments/bzf4yf/cumulative_updates_june_11th_2019/

https://www.reddit.com/r/Surface/comments/c0h4rm/gpu_1060_or_1050_disconnecting_on_1903_fix/

https://www.reddit.com/r/Surface/comments/bzqsd7/surface_book_2_bsod_and_gpu_disabling_problems/
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator

2019-06-20T10:52:29+00:00

I've emailed an internal contact with your and Dan's steps.
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Anonymous

2019-06-20T10:12:03+00:00

Reproducing this issue is simple:

HW: Surface Book 2, 15", Core i7-8650U with Intel UHD 620 and GTX 1050

Software: Windows 10 1903, Build 18362.175

All latests official MS drivers (Firmware, etc.)

Intel GPU driver version: 25.20.100.6472

nvidia Driver version: 26.21.14.3097 (hotfix for 1903),

Same behavior with any driver version, including the latest official driver released by MS. Clean reinstall of drivers did not change the issue.

1.) Boot PC and make sure you are in a power mode (e.g. High Performance) that will lead to the dGPU being used.

2.) Use Device Manager and make sure dGPU is shown in graphics adapters list. If not, click detect new or changed HW to make it show up.

3.) Start any GPU-heavy software (game, Photoshop, Premiere Pro, Illustrator, etc.). The HW disconnect sound is played and the application will crash. The dGPU disappeared in the device manager.

In my case, any attempt to encode a video in Premiere Pro with HW acceleration will instantly disconnect the dGPU every single time, in the moment when the encoding starts. The same is true if I start Lightroom Classic or Adobe Illustrator.
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