Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-06-24T20:05:02+00:00 This issue is a total disgrace for Microsoft. Customers of their top line of devices are totally left in the dark. We are now four weeks into the issue, and this is still not even listed as a known issue. The Surface Book 2 is now basically unusable for serious work for almost a month.
On top of that, Microsoft has the chuzpe to write this on the Surface 2 update status page:
Known issues and additional information about Surface Book 2
We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers.
- Currently, there are no known issues.
-
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-06-24T17:14:07+00:00 🕱 Warning from a Moderator:
You may have received an email/reply to your question with a single toll-free number suggesting that you call Microsoft.<br><br><br>Do NOT call; this was a bogus message posted by a scammer.<br><br><br> <br><br><br>The phone number does not belong to Microsoft and the post has been removed.<br><br><br>Official support phone numbers for all supported countries can be found athttps://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.<br><br><br> <br><br><br><br> -
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