Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

Was this answer helpful?

7 people found this answer helpful.
0 comments
Answer accepted by question author
Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

Was this answer helpful?

5 people found this answer helpful.
0 comments

496 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-06-25T00:47:42+00:00

    Magchild updated their post and it's still happening, so this apparently doesn't work. Like I said before I've updated to 1903 (and only that) no additional updates and I've only had the problem once. So it has to something in those additional updates.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-06-24T22:43:19+00:00

    So, I rolled back the system to version 1809 and everything seems to work.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-06-24T21:42:02+00:00

    Alright, when Microsoft fails the community has to step in. 

    I found a solution, suggested by user magchild on this Reddit thread:

    https://www.reddit.com/r/Surface/comments/bubmz4/warning_latest_windows_update_1903_reliably/ 

    The GPU power management is to blame. The solution is to install the latest Nvidia driver 430.86 INCLUDING GeForce Experience. After the setup finishes, you need to enter the Nvidia Control Panel and set the Power Priority on the Nvidia Card in the tab "3D settings" to "Prefer maximum Performance".

    With this, I can run Premiere Pro using the GPU without the GPU disconnecting.

    Hope this solves your issues as well.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments