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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-07-11T13:19:54+00:00 Update: The problem does not (only) concern the dedicated Nvidia GPU.
In consequences to the problem depicted above, I deactivated my Nvidia GPU some days ago in device-manager, thinking this would allow me to work without bigger interruptions. But since then I also had many black screen (disconnections of the display).
So I totally uninstalled the Nvidia Card in the device-manager. But this made the problem even bigger. Additionally to the black screens (seems like disconnects) I now had two BSOD (blue screens), again with an error code VIDEO_TDR... or something like that.
I'm really excited what really causes this problem. Looks more like a display driver problem, than a videocard driver problem.
This is really embarrassing. At the moment it is virtually impossible to use my Surface Book anymore.
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Anonymous
2019-07-11T05:33:39+00:00 That's clearly not a long term solution.
But it's a really good news that Microsoft finally admit this issue exist, and finally start to solve it after ignoring us for longer than a month.
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Anonymous
2019-07-11T01:51:29+00:00 i have modified the settings in nvidia panel and till now the problem has gone. being usign sketchup for 1 hour without no problem.