Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-07-12T09:39:25+00:00

    The earliest reply from Microsoft employee seemed replied at the end of June. But without an official state yet.

    I was annoyed by this issue since the end of May. Same feeling as yours.

    I even drew a Blue Screen wallpaper as taunt to Microsoft. LOL, Really bad experience in 1903.

    They said they can't give us the certain deadline, I guess it's because they haven't even found out the reason.

    Any way hope they can be fast.  :)

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  2. Anonymous
    2019-07-12T09:14:08+00:00

    Hi WangXL, I know that :)

    But after too delay we need to underline this case.

    Hope for a real solution

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  3. Anonymous
    2019-07-12T08:54:59+00:00

    Old issue appeared since the day 1903 released.

    As many users tried it was thought definitely to be a problem caused by 1903.

    Good news is that official employee finally announced that they are investigating and trying to solve, what we can do is to wait.

    It's already a case been delayed for more than a month.

    Hope they can be faster.

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