Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-06-28T12:23:07+00:00

    OK，really thanks！I'll have a try.

    I guess their might be some problem in the shifting between the GPUs or power managing maybe，if this could work.

    Hope Microsoft can fix this sooner...

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  2. Anonymous
    2019-06-24T20:05:02+00:00

    This issue is a total disgrace for Microsoft. Customers of their top line of devices are totally left in the dark. We are now four weeks into the issue, and this is still not even listed as a known issue. The Surface Book 2 is now basically unusable for serious work for almost a month. 

    On top of that, Microsoft has the chuzpe to write this on the Surface 2 update status page:

    Known issues and additional information about Surface Book 2

    We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers. 

    • Currently, there are no known issues.

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  3. Anonymous
    2019-06-18T05:34:12+00:00

    I have the same issue with my surface book 2 1060 - try to load a game and game stalls and gpu disappears. I can go into device manager and scan to bring it back, but I've uninstalled and reinstalled the drivers both studio and game ready, and it occurs with both driver types.

    EDIT: Should we be installing all of those updates listed on https://www.microsoft.com/en-us/download/details.aspx?id=56261 ???

    EDIT 2: I've rolled back the 1903 update and everything works fine again

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