Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-06-16T13:18:31+00:00

    I'm a 3DS Max user and can confirm that the issue is happening to me constantly when I try to use it. 

    I can go for about 15 minutes sometimes before the disconnection sound comes on and either Max hangs and crashes, the viewports become unresponsive and I need to close via Task Manager, or Windows intself will crash and reboot. :/

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  2. Anonymous
    2019-06-13T20:35:53+00:00

    Thank for the reply,

    I have done every update on this laptop, I spent more time trying to figure out how to make this machine run smoothly than actually using it to be productive, AS soon as I open Abode PS or Adobe illustrator the dGPU automatically just disconnects after a few minutes of use. Like I can not do any work on this machine, its extremely frustrating. 

    Im on the verge on just returning this laptop.

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  3. Anonymous
    2019-06-05T02:13:49+00:00

    Same，After I upgraded to 1903，my NVIDIA GPU start to crash.It seems didn‘t appeared while using 1809.

    Every time I restart or redetach the GPU will come back

    But each time I use Adobe photoshop，if it start using the GPU 1(GeForce 1060)，the system will crash，with two kinds of problem.

    1.The photoshop shutn down and my NVIDIA GPU dissapear.

    2.System crashed, turn blue and shows nvlddmkm.sys wrong, which also means my GPU crashed.

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