Pen works fine when only the pen is making contact with the screen. However, when my palm is resting on the screen, the pressure detection of the pen becomes extremely inaccurate. As soon as skin (palm, fingers, etc) makes contact with the screen, the pressure curve of the pen becomes a staircase, as if the pen could only detect 5-20 levels of pressure, instead of 4096 like it's supposed to. Here's a screenshot from the Surface app: ![](https://learn-attachment.microsoft.com/api/attachments/cdc3b0c5-bfcc-4409-b0a1-318885287f48?platform=QnA And here is how it looks like when drawing: Is this normal? How can I fix it? Device : Surface Pro 7 Model 1866 i5 (8GB RAM, 128GB SSD) OS : Windows 10 Home Version 1903 build 18362.449 (edit: I've since updated to 1909 build 18363.628, issue persists) Pen : Microsoft Surface Pen Model 1776 (Burgundy) I have: paired my pen unpaired and repaired the pen via Bluetooth options rebooted the Surface Pro soft reset the Surface Pro (volume+ and power buttons down for 15 seconds) removed and reinserted the battery into the pen (only way I could think of turning it off and on again) checked Windows Updates checked for app updates via Windows Store run the Surface Diagnostic Toolkit, no problems detected tried with and without Settings → Devices → Pen & Windows Ink → Ignore touch input when I'm using my pen set the correct hand I'm using from pen settings tried in multiple different apps, including Surface app, Adobe Photoshop, Krita, Sketchable, Autodesk SketchBook and others — same problem everywhere tried calibrating the pen (search "calibrate" from start menu and choose pen calibration), a dialog opens after choosing "Calibrate..." → "Pen input", asks for permission, and just makes a sound and closes after I grant permission, so I'm not sure if it's not working correctly, but nothing changed either way — tried to do this multiple times, rebooting in between, but doesn't seem to do anything

Same issue. Just bought SP7 last week specifically for drawing and this is the first thing I find. Using the Raphael 5 as recommended by TP...which works nicely when my palm isn't on the screen. Oy, good job MS. Hopefully solved soon.

I'm having the same issue.. Found out about that due to TabletPros Video on YouTub (good content btw) and now it's bothering me. Hopefully this will be fixed in the next Updates if this can be fixed softwarewise :(

Oof, this is a lot worse than what I've got. Mine writes perfectly with only the rare occasional jitter when I move my hand on the screen while drawing. Get it replaced again. (the pressure issue is present the same as the original post)

Hmm update on mine. My Asus pen battery seems to have died. Just swapped it for a new one AND reinstalled 1909. Pleasantly surprised to find all working perfectly again. So my issue at least seems to have been battery-related after all.

I have to say I had no problems at all on my Asus with 1903. When mine updated to 1909 the pen problem arose. However, it also installed KB4524570. I have uninstalled 1909 and pen behaviour is pretty well back to normal but not quite what it was. I may uninstall the KB update too.

Surface Pro 7 pen pressure issues with palm rejection

Anonymous

Pen works fine when only the pen is making contact with the screen. However, when my palm is resting on the screen, the pressure detection of the pen becomes extremely inaccurate. As soon as skin (palm, fingers, etc) makes contact with the screen, the pressure curve of the pen becomes a staircase, as if the pen could only detect 5-20 levels of pressure, instead of 4096 like it's supposed to. Here's a screenshot from the Surface app:![](https://learn-attachment.microsoft.com/api/attachments/cdc3b0c5-bfcc-4409-b0a1-318885287f48?platform=QnAAnd here is how it looks like when drawing:

Is this normal? How can I fix it?

Device: Surface Pro 7 Model 1866 i5 (8GB RAM, 128GB SSD)

OS: Windows 10 Home Version 1903 build 18362.449 (edit: I've since updated to 1909 build 18363.628, issue persists)

Pen: Microsoft Surface Pen Model 1776 (Burgundy)

I have:

paired my pen
unpaired and repaired the pen via Bluetooth options
rebooted the Surface Pro
soft reset the Surface Pro (volume+ and power buttons down for 15 seconds)
removed and reinserted the battery into the pen (only way I could think of turning it off and on again)
checked Windows Updates
checked for app updates via Windows Store
run the Surface Diagnostic Toolkit, no problems detected
tried with and without Settings → Devices → Pen & Windows Ink → Ignore touch input when I'm using my pen
set the correct hand I'm using from pen settings
tried in multiple different apps, including Surface app, Adobe Photoshop, Krita, Sketchable, Autodesk SketchBook and others — same problem everywhere
tried calibrating the pen (search "calibrate" from start menu and choose pen calibration), a dialog opens after choosing "Calibrate..." → "Pen input", asks for permission, and just makes a sound and closes after I grant permission, so I'm not sure if it's not working correctly, but nothing changed either way — tried to do this multiple times, rebooting in between, but doesn't seem to do anything

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87 answers

Anonymous

2019-12-08T21:15:47+00:00

Same issue. Just bought SP7 last week specifically for drawing and this is the first thing I find. Using the Raphael 5 as recommended by TP...which works nicely when my palm isn't on the screen. Oy, good job MS. Hopefully solved soon.
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Anonymous

2019-12-07T09:42:11+00:00

I'm having the same issue.. Found out about that due to TabletPros Video on YouTub (good content btw) and now it's bothering me. Hopefully this will be fixed in the next Updates if this can be fixed softwarewise :(
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Anonymous

2019-12-03T06:50:33+00:00

Oof, this is a lot worse than what I've got. Mine writes perfectly with only the rare occasional jitter when I move my hand on the screen while drawing. Get it replaced again. (the pressure issue is present the same as the original post)
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Anonymous

2019-12-02T11:23:01+00:00

Hmm update on mine.

My Asus pen battery seems to have died. Just swapped it for a new one AND reinstalled 1909. Pleasantly surprised to find all working perfectly again. So my issue at least seems to have been battery-related after all.
Was this answer helpful?

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Anonymous

2019-11-23T10:13:33+00:00

I have to say I had no problems at all on my Asus with 1903. When mine updated to 1909 the pen problem arose. However, it also installed KB4524570. I have uninstalled 1909 and pen behaviour is pretty well back to normal but not quite what it was. I may uninstall the KB update too.
Was this answer helpful?

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