New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

156 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-03-31T09:41:11+00:00

    No it is happening to my Surface Pro 7 with an I5 chip as well

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-03-31T10:10:35+00:00

    I tried this and IT WORKED!!!! Finally a solution! Thank You!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-04-01T09:00:38+00:00

    I received a new Surface Pro 7 this afternoon from Amazon.  Within 4 hours of use, the laptop shut off unexpectedly four times.  Each time the laptop shut down, I had to reboot the laptop and reopen applications that were open before the shut down.  I am returning the laptop tomorrow, and going with another brand. I am very busy, and do not have time to deal with an unreliable laptop.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-04-04T11:28:09+00:00

    This is getting ridiculous, it shuts down in a shortesr span on 5mins i ever experienced. On good days its a few hours, sometimes it doesnt even start up. Cmon man you gotta up your game Microsoft. I spent 2.6k for this machine, please get back to me.

    none of the solutions are working, in fact its making it worse..

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-04-04T12:42:57+00:00

    OMG thank you soooo much. It really does work. I left my laptop idle for 20-30 mins and it didn't shut down!!!!!! Some people did say that the laptop does shut down after about 25 mins. If that is happening, you can change the settings to sleep/hibernate after 20mins. After all, whats the point in leaving you system unattended for such a long time? Once again, thanksssssss a lot

    Was this answer helpful?

    0 comments